Property & Build US - America's property and construction news for decision-makers
United States

Service management Stories - Page 9

Global Stories

Service management stories

ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026
IP Fabric launches MCP server for network operations
Firewalls

IP Fabric launches MCP server for network operations

Businesses testing AI in infrastructure management may gain tighter control over network data, compliance checks and change planning through the new server.

By Catherine Knowles • 4 min read • Fri, 24th Apr 2026
Infosys expands Google Cloud tie-up for agentic AI
Data Analytics

Infosys expands Google Cloud tie-up for agentic AI

The deal could speed enterprise AI rollouts by packaging agentic tools for sectors from banking to healthcare, while deepening staff training.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Google Cloud expands Gemini Enterprise into AI agent hub
DevOps

Google Cloud expands Gemini Enterprise into AI agent hub

Businesses gain a single control plane for AI agents as Google Cloud folds developer tools, employee apps and partner software into Gemini Enterprise.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
ServiceNow completes USD $7.75 billion Armis acquisition
Firewalls

ServiceNow completes USD $7.75 billion Armis acquisition

The takeover should broaden ServiceNow’s security reach as it folds Armis’s asset-visibility tools into workflows for customers managing more devices and identities.

By Catherine Knowles • 5 min read • Wed, 22nd Apr 2026
Cork Cyber adds automated mapping to Vantage platform
Digital Transformation

Cork Cyber adds automated mapping to Vantage platform

Managed service providers could cut manual effort and false compliance alerts as the update tightens asset links across security tools.

By Mark Tarre • 4 min read • Fri, 17th Apr 2026
Splashtop launches unified IT platform for endpoints
Endpoint Protection

Splashtop launches unified IT platform for endpoints

Small IT teams get a single console for patching, remote support and security alerts as endpoint management and response are merged globally.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Apr 2026
AI shifts IT roles towards orchestration, SolarWinds says
Hybrid Cloud

AI shifts IT roles towards orchestration, SolarWinds says

Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Apr 2026
WatchGuard & HaloPSA integrate security tools for MSPs
Firewalls

WatchGuard & HaloPSA integrate security tools for MSPs

MSPs can cut manual work and billing errors as WatchGuard security events, device data and licences flow into HaloPSA.

By Mark Tarre • 3 min read • Wed, 15th Apr 2026
N-able launches MCP server and N-zo AI for UEM ops
Digital Transformation

N-able launches MCP server and N-zo AI for UEM ops

IT teams could cut routine handling time as N-able connects live endpoint data to external AI models and embeds guidance in its consoles.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026
Qlik partners ServiceNow to embed analytics in workflows
Data Analytics

Qlik partners ServiceNow to embed analytics in workflows

The tie-up should help enterprises make workflow decisions with governed data from more systems, not just ServiceNow itself.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026
OpenText brings AI tools to AWS European Sovereign Cloud
Data Protection

OpenText brings AI tools to AWS European Sovereign Cloud

Regulated European customers will gain AI and document management tools that keep sensitive data and governance within EU boundaries.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026
Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Fri, 10th Apr 2026
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026

Stories from Other Regions

Service management stories

MSPs see voice as part of wider IT offer, Gamma says
Customer Relationship Management

MSPs see voice as part of wider IT offer, Gamma says

As larger vendors bundle communications with cloud and security, smaller voice specialists face tougher competition and higher support risk.

By Mark Tarre • 4 min read • Tue, 21st Apr 2026
Redsquid buys Partnership Education in biggest deal
Customer Experience

Redsquid buys Partnership Education in biggest deal

The deal gives Redsquid nearly 80 more staff and more than GBP £8 million in revenue as it deepens its UK education technology push.

By Mark Tarre • 3 min read • Thu, 16th Apr 2026
ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Thu, 16th Apr 2026
Australian firms warned on AI atop weak mobile systems
Digital Transformation

Australian firms warned on AI atop weak mobile systems

Weak mobile systems are slowing frontline AI rollouts, with downtime, manual workarounds and connectivity gaps hitting Australian healthcare and logistics teams.

By Sean Mitchell • 4 min read • Mon, 13th Apr 2026